Online Asset Reporting
IT Fidelity can provide both a historical and daily, real-time view on asset information. This provides each client with a web based tool to both know what they have and how we should together manage those assets.

Online Case Reporting
You'll have access to our online case management system, giving you complete visibility into the issues your employees are using IT Fidelity to solve.

Online License Management
IT Fidelity allows you to track your assets online so that you can ensure your business remains in compliance with licensing laws.

Desktop Optimization & Management
We'll perform a PC Tune-up on your computer as needed, as well as make sure you have the current service packs and patches to keep your system healthy.

ISP Management
Problems with your Internet services? We'll manage the interaction with your ISP provider to make sure your ISP services are working for you.

Web Host Support
We'll assist you with communications with your hosting provider to make sure you get the services you need.

Event Log Monitoring
IT Fidelity will proactively monitor your event logs to ensure that warnings and signs of trouble are handled prior to them affecting your network health. Through advanced web based monitoring tools IT Fidelity engineers are alerted to critical issues as they occur.

Log File Maintenance
Depending on your business needs IT Fidelity will determine the correct log maintenance schedule for your server. This process of maintaining your log files reduces your storage needs, increases your server performance and reduces the risk of downtime.

Drive Space Monitoring
IT Fidelity monitors your drive space to assist each client with capacity planning to optimize your storage constraints. Through the use of this web based central console IT Fidelity will notify you directly to either remove files or add additional storage prior to it adversely affecting your business.

MS Exchange Monitoring
You've invested in hosting MS Exchange in house and like most companies email is vital to your business. IT Fidelity will actively manage your email ques to ensure both inbound and outbound mail is flowing properly. At the same time IT Fidelity is monitoring your exchange services for responsiveness to ensure your mail is functioning. If you’re down, IT Fidelity’s automated monitoring will have you back up and running within minutes. In the event this fails, IT Fidelity has engineers on call to log in to your system and restore your mail (around the clock!).

Backup Monitoring and Administration
Your knowledge and history are one of your biggest assets. IT Fidelity will assess your backup needs and make recommendations on how to best protect your business. With a robust backup regimen in place IT Fidelity will monitor and maintain you backup on a daily basis. IT Fidelity will ensure that daily jobs are running and will monitor logs and investigate critical errors. In the event of data loss, IT Fidelity will be there to restore your data and will ensure business continuity.