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Frequently Asked Questions

Membership Details

Support & Coverage

IT Fidelity vs. Your Current IT Support

About IT Fidelity

Do I really need this type of service?


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Membership Details

What if I want somebody to come to my office instead of supporting me over the Internet or phone?
To be able to offer our service at such a low price, we must first try to solve all problems over the phone or the Internet. If we are unable to solve the problem, we will send one of our technicians on-site or depending on your plan work with a consultant in the area to fix the problem.

I don't have a dedicated Internet connection; can I still be a customer of Subscription Support?

Not at this time. Our affordable business model requires that we solve most problems over the Internet using remote control software that allows us to work on your computer while you watch. If you don't have an Internet connection, we'll be unable to provide an adequate level of service.


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Support & Coverage

What software do you support?

IT Fidelity will support all Microsoft products and most of the other software products commonly used by small businesses.

What hardware do you support?

We will support any hardware on a limited basis. By this we mean that we do not do hardware repairs. We will, however, diagnose hardware problems and work with the hardware manufacturer on your behalf in the case of warranty repairs. In the case that a piece of hardware is not under warranty we will assist you with purchasing new hardware or in having a hardware repaired by an IT Fidelity partner.

I'm skeptical that IT Fidelity can give me the support I need over the Internet.

Currently we are able to solve over 80% of our user issues over the Internet. We believe so strongly in the value of our service that we offer a service guarantee. Put us to the test and see how we do! Ask a representative for details.

Explain the Remote Control service — Is my information safe?

It's very safe. We use remote control software that allows us to take control of your computer as if we were sitting right at your desk. This allows us to do most of our work over the Internet and enables us to offer you the lowest price possible.

In order to use the software on your computer, we must get your permission each and every time. We cannot connect to your computer unless you accept a link that we send you each time you want support. That way you can feel safe that we can't do anything to your computer when you aren't watching our every move.


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IT Fidelity vs. Your Current IT Support

Why should I use this service over a traditional hourly consulting service?

Hourly consulting is reactive in nature and expensive. IT Fidelity combines the best IT management tools and practices with the highest level of customer service. We proactively monitor and manage the health of your network, solving problems before they have an impact on your business – and do it on a very affordable flat fee basis.

We have a friend that took a couple of computer classes while in college that we call when we want computer help; why shouldn't we just stick with that?

We've found through years of experience that many small businesses use a friend or part-time employee to try to manage their computer systems. However, these people often aren't up to date with the latest technologies or solutions, move on to full time jobs, or are unavailable when you need them, costing you lost productivity and bringing your business to a standstill. IT Fidelity is an affordable solution that allows you to contact a qualified team of experts 24 hours a day, 7 days a week.


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About IT Fidelity

Why did you develop IT Fidelity?

Most small businesses have a hard time getting consistent, reliable advice and support for their computer systems. IT Fidelity provides all of the services a business needs, on a 24/7 basis, at a very affordable rate. The small to medium size business community can now outsource their IT needs just like outsourcing payroll, or recruiting services.

How will IT Fidelity help my business and employees perform better?

Most small business either don't have reliable technology help or avoid using it for as long as possible because they feel like they are running up an expensive 'tab' anytime they want help.

IT Fidelity is a membership that will allow your employees to get the support and training they need, when they need it, for a flat fee. Knowing that they are not running up the "tab" will allow them to proactively get answers to the questions that are slowing their work performance each day, keeping your business from being dragged down by technology problems.


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Do I Really Need This Type of Service?

Why shouldn't I just call the manufacturer of my computer for help?

That does seem to make sense, doesn't it? However, most people who have tried this just get very frustrated. Long hold times, passing the buck to another manufacturer, being charged $35 for every call it’s enough to drive you crazy. IT Fidelity will solve any problem with your computer immediately over the Internet or phone. If we can't, we are local, so we can send one of our technicians over at your earliest convenience to take care of it in person.

 

 

Are you tired of over-promised, under-delivered IT solutions?  Let us show you how you can have the IT solutions you need at prices that won"t break the bank!