Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of regular analog phone lines. Voice communication has been moving away from traditional phone systems and towards VoIP for a while now.
Here are some of the key features that make VoIP phone systems so appealing and how they can benefit almost any organization.
Cost savings is one of the main reasons many businesses switch to VoIP phone solution as it can greatly reduce your monthly phone expenses. Additionally, VoIP systems can be installed on your existing hardware or in the cloud which eliminates the cost of pricey stand alone phone appliances or servers.
VoIP phone systems offer a wide array of professional features which help your organization operate more efficiently. You receive all the standard functionality that you are used to in a standard phone system like call holding, transfers and voice mail. You also receive many enhanced features that are not typically offered with a traditional phone system like the ability to deliver voicemail and faxes directly to your inbox, use softphones to make and receive calls from anywhere that you have an internet connection, integrated video conferencing and chat functionality.
VoIP technology allows you take your number with you wherever you go. No longer are you tied to your desk by your land line. VoIP calls can be made from any compatible device including your desk phone, any computer with the softphone client installed and any mobile device (cell phone or tablet). As more and more individuals work remotely, this technology can provide a huge benefit by keeping your employees accessible and connected.
Integration with your other applications is easy. You can connect your VoIP phone system with popular CRMs such as Salesforce, Google Contacts, Office 365 and more. You can easily record voice calls and have them accessible in customer records, route voicemails to email or initiate calls from a variety of different programs. You can also integrate analytics into your internet phone system so that you will be able to monitor and refine your processes.
Adding new users to a traditional phone system is generally a time consuming and potentially expensive task. VoIP makes it easy and inexpensive to add additional users as you only need to connect the new phone into the existing network or the employee can use softphones from their computers. Setup and configuration is simple. There is no need to add channels or run phone cables. VoIP phone systems easily grow as your business grows.
IT Fidelity offers a complete unified communications solution that is feature rich and cost effective.
IT Fidelity is a Information Technology Solutions Provider dedicated to providing reliable and cost effective services for our clients.